Frequently asked questions

The earlier the better. For larger events we recommend 3–4 weeks, but the team has also delivered productions prepared in just a few days. Request a quote as soon as you have a date, and we'll tell you honestly what's possible.

Mainly the date, the location and venue, the goal and format of the event, the expected audience size, and details on internet and power at the venue. If the venue is new to us, we'll ask for a short call with its technical staff. The rest we clarify together.

One team. We bring video production, live streaming and the technical equipment under one roof, so you deal with one accountable team instead of coordinating several technical suppliers. You keep the programme and the event organisation; we take care of the technical side.

Yes. The team starts from your goal and audience, then recommends the format and technical setup that fit – not the other way round. After more than 2,000 streamed events, we usually know what works.

The team has delivered many events at short notice, and our own equipment covers 3–4 events a day. Call us with the date and requirements: if we can deliver to our usual standard, we'll say yes; if not, we'll tell you straight.

A dedicated event account manager follows your project from planning through to the live day. On site, the crew is led by our technical lead, so you always know who to turn to.

No. The team takes care of the whole technical side, so you can focus on the content and the audience.

Yes. The team surveys the location, on site or online, and checks internet, power, stage and lighting, so the setup is planned around the real conditions.

Mainly reliable internet and power, plus space for cameras, equipment and crew. We confirm the specifics during the site survey.

Always. The team runs a full technical test of the stream and equipment hours before the start, so any issue is found and fixed before the audience arrives.

That's why we work with double backup on the critical links: a second internet line and backup power. If one line fails, the team switches to the other, with the aim that viewers never notice anything happened.

Yes. Double backup is part of how the team works: wherever a failure would stop the broadcast, we run a second line – backup internet, power and key equipment.

Seventeen years and more than 2,000 streamed events mean the team has seen almost every problem before and is prepared for it. For us, reliability is routine, not a promise.

From a single camera to full multi-camera productions. We match cameras, operators and technical crew to your event, and with our partner network we scale to 16 cameras and a 12-person crew.

Full HD as standard, and 4K where the project calls for it. We match the resolution to the platform, the screens and how the material will be used.

Yes. Our vision mixer brings presentations, videos and graphics into the live picture in real time, switching smoothly between speakers and content.

Yes. We add your logos, name captions (lower thirds), intros and on-screen graphics, so the broadcast is fully on brand.

Yes. We connect remote speakers and panellists, including via Zoom or Teams, so they look and sound like part of the programme.

Yes. One stream can run in parallel to YouTube, LinkedIn, Facebook and your own website, with restricted access where needed.

Yes. We deliver the stream to your website or intranet, or to corporate platforms such as Teams, Zoom or Webex, depending on your setup. We can also provide a dedicated branded page on a custom domain such as companyname.bg.live.

Yes. We integrate chat, moderated Q&A and live polls, so your audience takes part instead of just watching.

Yes. We set up ticket sales and paid access (PPV) with payments through ePay or PayPal, so you monetise the event and stay in control of who watches.

We advise on the right platforms and formats for your audience, and can prepare clips and highlights that help promote the event before and after.

Yes. Depending on the platforms used, we can provide viewer numbers, watch time and engagement.

Yes, it's one of our most common formats. The team connects the room and the online audience, so both follow the full event at the same time.

Yes. Online viewers send questions through chat and Q&A, and we bring them into the room live.

Yes. We link several locations into one broadcast, so speakers and audiences in different places share a single event.

Yes. Our platform delivers up to 3 languages at the same time, each on its own audio channel, so every viewer follows the event in their language.

Yes. We can add live subtitles and captions, and show a sign-language interpreter on screen for accessible broadcasts.

Yes. Access can be limited by password, email, unique code, poll or other custom criteria, so only the right people watch.

Yes. We run private and internal broadcasts that stay off public platforms entirely – well suited to confidential corporate events.

Yes. We sign NDAs, and the team handles confidential material with the discretion corporate and institutional clients expect.

We combine access control (password, code or email), private or unlisted delivery and platform-level protection, keeping the stream within your intended audience.

Yes. We work within your IT and security policies and agree platforms, access and network requirements with your IT team.

We hand the recording over to you and agree in advance where it's stored and who can access it. It's your material, so you decide.

Yes. You receive the recording in the format you need: the full recording, edited highlights or a finished, ready-to-publish video, as agreed.

Yes. Our post-production team edits the event footage into highlights, recaps and teasers – clean, finished and ready for your channels.

Yes. From the same footage we cut vertical clips for Reels, Shorts and TikTok, formatted for each platform.

The full recording of the broadcast is available right after the event. Raw camera footage can follow within 3 working days, and edited materials on the timeline we agree up front.

Yes. The material is yours to use in full, under the terms agreed in the contract.

We quote per event, based on its scale, the number of cameras, the location, interpretation, restricted access and equipment. For recurring work we agree framework terms.

Yes. You get a transparent, fixed quote that shows exactly what you're paying for.

The quote itemises what's included – crew, equipment, streaming, editing – and lists any extras, such as additional cameras, interpretation or extra edits, separately.

Yes, we work with corporate procurement, purchase orders and standard invoicing. Payment terms are set out in the offer.

For most projects, payment is due within 7 working days after the event. The exact terms, including cancellation conditions, are set out in your offer.

Yes. For regular events – monthly webinars, a podcast series, recurring internal broadcasts – we agree predictable terms and priority scheduling.

Yes. Tell us your budget and the team will advise honestly where to spend it for the most impact and what can wait.

Yes. We're happy to work white-label and stay behind the scenes, so the event runs under your agency's name.

Yes. We coordinate directly with your client and your production team on site, or stay strictly in the background – whatever the project needs.

Yes. Agencies that bring us recurring work get partnership terms, including priority scheduling and agreed conditions.